What Clients Are Saying
The best part about ACH Payments is how much time and energy it saves me each month. The ability to schedule monthly automatic electronic payments is definitely a sanity-saver. Loveland Academy of Music
![](https://www.ach-payments.com/app/uploads/2013/04/loveland.jpg)
Karen Suedmeier
At Security Networks, we use automation wherever possible to accurately and cost effectively run our business. Using ACH Payments within our software enables complete automation of the payment process. Reconciliation is made easy and payment exceptions are handled as well. If you want to devote your time and energies to growing your business, you should use them as well.
![](https://www.ach-payments.com/app/uploads/2012/05/Security-Networks.jpg)
Ken W
CFO
securitynetworks.net
The team at ACH Payments has been a breath of fresh air. They have gone beyond the boundaries of their core expertise and provided us with ideas and solutions towards success. I highly recommend discussing your needs with ACH Payments.
![](https://www.ach-payments.com/app/uploads/2012/05/kelly.png)
Kelly Kirkendoll
President
www.thrivepublicrelations.com
Kings III has been using ACH Payments since January 2010 for all of our credit card and EFT processing with great success. ACH Payments is very user friendly and the support has been phenomenal.
![](https://www.ach-payments.com/app/uploads/2012/06/kings3.jpg)
Kings III
Now I know why I keep recommending ACH Payments to other Sedona users. You always get problems solved quickly. Just recommended you to the Sonitrol dealer in Buffalo-they also have Toronto Canada.
![](https://www.ach-payments.com/app/uploads/2012/05/shiver-security.png)
Judy Petrokas
Billing Administrator
shiversecurityservices.com
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Negative Comments on Your Facebook Business Page
First of all, stay aware of what is happening on your Facebook page. You can get email notification of new comments. There is a variety of tools for your mobile phone, tablet and computer that will help you keep up with activity on your page. For example, “Pages” and “Push” send notifications to your iPhone or iPad; Facebook can send text messages; and HubSpot continuously monitors all your social media.
Be sure to monitor your Facebook comments closely — and respond right away, particularly in the case of negative comments. Delaying your response may result in a “me too” chorus, which is the last thing you want. If the comment will require research in order to make a useful response, post an interim response saying you are working on it and will respond in full later.
If there is an issue, address it directly. If the commenter has bumped into some deficiency in your product or service, tell them how you plan to solve it — improved product, intra-release update, fixed next release, future requirement, etc. — and then do it. If there’s a work-around, give instructions. Make your responses honest, forthcoming, and helpful. If the problem can be fixed within your company’s customer satisfaction policies, fix it.
Irrational comments require rational responses. Sometimes a negative comment will simply be critical without mentioning any specific problem. Avoid the temptation to defend your product or service in public — that is an argument you cannot win. And do not delete comments because they are negative; your other fans might notice. Instead, respond calmly and politely, perhaps saying that you are sorry they are having a problem and inviting them to be specific.
Many times if you are careful with your response, you can turn a negative comment into an opportunity to demonstrate that your company listens to its customers and takes their experiences seriously. And that is a great message for all your customers.
About Wayne Akey
Providing ACH and credit card payment solutions guaranteed to save businesses time and money. You can find Wayne on Google +. A specialist in ACH Integration for software/ASP providers looking to emdbed payment processing capabilities. Read about Integration. View my LinkedIn profile hereSubscribe
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