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We've been doing our ACH and credit card processing with ACH Payments for years. The thing I like best about the payment processing is that it’s all automated. You send a batch of ACH and credit cards and you get a file back that automatically posts all of the approved transactions directly to the customer’s account. Look ma, no hands! This is the best thing since sliced bread for the security industry as far as automating your back office goes.
Kings III has been using ACH Payments since January 2010 for all of our credit card and EFT processing with great success. ACH Payments is very user friendly and the support has been phenomenal.
At Security Networks, we use automation wherever possible to accurately and cost effectively run our business. Using ACH Payments within our software enables complete automation of the payment process. Reconciliation is made easy and payment exceptions are handled as well. If you want to devote your time and energies to growing your business, you should use them as well.
The best part about ACH Payments is how much time and energy it saves me each month. The ability to schedule monthly automatic electronic payments is definitely a sanity-saver. Loveland Academy of Music
AHC-Payments.com was an easy choice for our business. They are helpful, very responsive and provided us with great pricing. We would and have recommended them for any business’s CC and ACH needs.
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Negative Comments on Your Facebook Business Page
Most small business owners are delighted when their Facebook page attracts lots of fans and generates interest in its products and services. But what do you do when an unhappy customer posts negative comments on your page? Here are some ideas on how to handle this all-too-common situation.
First of all, stay aware of what is happening on your Facebook page. You can get email notification of new comments. There is a variety of tools for your mobile phone, tablet and computer that will help you keep up with activity on your page. For example, “Pages” and “Push” send notifications to your iPhone or iPad; Facebook can send text messages; and HubSpot continuously monitors all your social media.
Be sure to monitor your Facebook comments closely — and respond right away, particularly in the case of negative comments. Delaying your response may result in a “me too” chorus, which is the last thing you want. If the comment will require research in order to make a useful response, post an interim response saying you are working on it and will respond in full later.
If there is an issue, address it directly. If the commenter has bumped into some deficiency in your product or service, tell them how you plan to solve it — improved product, intra-release update, fixed next release, future requirement, etc. — and then do it. If there’s a work-around, give instructions. Make your responses honest, forthcoming, and helpful. If the problem can be fixed within your company’s customer satisfaction policies, fix it.
Irrational comments require rational responses. Sometimes a negative comment will simply be critical without mentioning any specific problem. Avoid the temptation to defend your product or service in public — that is an argument you cannot win. And do not delete comments because they are negative; your other fans might notice. Instead, respond calmly and politely, perhaps saying that you are sorry they are having a problem and inviting them to be specific.
Many times if you are careful with your response, you can turn a negative comment into an opportunity to demonstrate that your company listens to its customers and takes their experiences seriously. And that is a great message for all your customers.
About Wayne AkeyProviding ACH and credit card payment solutions guaranteed to save businesses time and money. You can find Wayne on Google +. A specialist in ACH Integration for software/ASP providers looking to emdbed payment processing capabilities. Read about Integration. View my LinkedIn profile here
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Comment, Facebook Business, facebook page, Negative Comments, Unhappy Customer